01 Information We Collect
| Category | Details |
|---|---|
| Identity Data | Full name, national ID number, date of birth |
| Contact Data | Phone number, email address |
| Transaction Data | Details of government requests submitted via the platform |
| Device Data | Device type, operating system, unique identifier |
| Usage Data | Pages visited, session duration, technical events |
| Location Data | With explicit permission only, to locate the nearest service center |
02 How We Use Your Data
- To deliver government services and complete the official transactions you request
- To verify identity and ensure account security and operational integrity
- To send notifications regarding the status of requests and updates
- To analyze usage patterns and improve service quality
- To comply with applicable Iraqi regulatory and legal requirements
- To generate aggregate, anonymized statistics for planning and development
We do not use your data for any commercial or advertising purposes outside the scope of government service delivery.
03 Security & Data Protection
- Access to sensitive data is restricted exclusively to authorized personnel
- Full audit logs are maintained for all data access and modification operations
- Effective incident response plans and notification procedures are in place for affected users
04 Data Sharing with Third Parties
We do not sell or commercially share your data under any circumstances. Data may be shared only in the following specific cases:
- Iraqi Government Entities: to complete the official transactions you have requested, only to the extent required to deliver the service
- Operational Partners (PPP/BOT): under strict confidentiality agreements within the public-private partnership model
- Legal Obligations: exclusively when required by a court order or binding regulatory request from a competent authority
05 Location Data
The application requests location permission for one purpose only: to identify the nearest Tamur service centers to you. You may deny or revoke this permission at any time from your device settings without affecting the application's core services. Your location history is not stored on our servers.
06 Minors
The application is not intended for persons under the age of 18. Where a minor requires a government transaction, it must be completed under the supervision of a registered legal guardian. Should we become aware that a minor's data has been collected without guardian consent, we are committed to deleting it immediately.
07 Your Rights
| Right | Details | Timeframe |
|---|---|---|
| Access | Obtain a copy of your stored personal data | Within 30 days |
| Rectification | Correct any inaccurate or incomplete data | Within 15 days |
| Erasure | Request deletion of your data, subject to legal constraints | Within 30 days |
| Objection | Object to certain types of data processing | Immediately |
| Withdrawal | Revoke consent for optional data collection at any time | Immediately |
To exercise any of these rights, please contact our Privacy Team using the details below.
08 Data Retention
- Government transaction records: as required by Iraqi regulations (typically 7 years)
- Personal account data: deleted within 90 days of an account closure request
- Aggregate usage data: retained for no more than 3 years for analysis purposes
- Security logs: 12 months for auditing and security purposes
09 Policy Updates
We reserve the right to update this policy to reflect operational or regulatory changes. When material amendments are made, users will be notified via a prominent in-app notice at least 30 days before the effective date. The date shown on this document reflects the most recent revision. Continued use of the application following an update constitutes explicit acceptance of the revised policy.
✉ Contact Us
Privacy Protection Team